* Mentioned rates are for one part of SMS with 500 characters. Send: 0.015 credit/SMS* (inclusive of all extra carrier charges)Ĭanada local number: one credit/month Global one-way SMS Send: 0.009 credit/SMS* (inclusive of all extra carrier charges) SMS service can also be enabled for your existing US and Canada local numbers.Įnabling SMS service for US and Canada toll-free numbers and personal numbers is not guaranteed. However, you need to purchase a local number from the US or Canada, and then create a request to enable SMS service. SMS messaging is supported in all our plans. Avoid using casual acronyms, and don't forget to double-check for any typos. Send replies immediately so you can keep the conversation smooth. When prospects or customers send you an SMS message, don't keep them waiting for too long. Even though you can send multiple parts of 500 characters, it is advisable to limit your texts to one part (i.e., 500 characters). The character limit for a single SMS is 500. Keep it shortĪs the name suggests, Short Message Service (SMS) is suited for short messages. This boosts your chance of getting a reply. Text your prospects or customers only during normal business hours. Give them the option to opt out, and make sure you don't send them marketing SMS messages if they choose to do so. If you're sending out marketing content, check that your recipients would like to receive such messages. If you're texting someone for the first time, add a brief note of what your business is all about so recipients have an idea of who they're dealing with. SMS rates are based on the number of parts you send. If you need to send an SMS message with more than 500 characters, you need to send them separately. The character limit for one SMS message is 500. You can also initiate an SMS conversation from the Contacts module by clicking the Send SMS button next to any phone number. Please note that your recipients cannot reply back to this SMS. The recipients receive the SMS from a random short code or long code number, and it is automatically chosen based on the destination country. Zoho Voice allows you to send one-way SMS messages to any country using these US and Canada local numbers. While this feature is available only for local usage within the USA and Canada at this time, we plan to extend our two-way SMS services worldwide for all the tier-1 countries. Recipients can reply back to this number. Select the purchased number as the sender ID to send SMS messages using that number. To send and receive an SMS message using the same number each time, you'll need to purchase a local number from the Numbers page and create a request to enable SMS functionality for it. You will receive the reply in the same SMS chat tab. Select the number from which you want to send the message and the number you want to contact. Simply navigate to the SMS tab and click New SMS. Sending an SMS message with Zoho Voice is as easy as it gets. How to send an SMS message with Zoho Voice We do not support bulk SMS yet, but we'll keep you posted about this feature so you can run SMS campaigns too.Įxcited to try our SMS service? Create your account and start SMS messaging. For now, Zoho Voice supports only two-way conversational SMS messaging so you can have chat-like SMS conversations with your contacts, one at a time. Zoho Voice provides voice and SMS services in the same window, and this can help your agents be more agile. Clearly, SMS is a better way to engage with prospects and customers, and the messages won't pile up in the user's inbox like emails. We're thrilled to announce that we have added one more communication channel so you can effectively engage with your prospects and customers.ĭid you know that SMS messages have an open rate of more than 95% and a response rate of over 45%, compared to email's corresponding figures of 20% and 5%? This finding is derived from multiple surveys. Since its inception, Zoho Voice has been helping businesses manage calls with ease.
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